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Refund and Returns Policy

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RETURN POLICY

Last updated November 02, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contactus@kuretics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of Purchase / Raise a Return Request, then mail your return to the following address:

KURETICS

Attn: Returns

RMA #

Thokan no 4, gali no 4, J block , abul fazal enclave J110

Okhla Delhi, Delhi 110025

India

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● A 3% restocking fee will be charged for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

7347440766

contactus@kuretics.com

CANCELLATION, RETURN AND REFUND POLICY

Last updated November 02, 2024

Thank you for your purchase at KURETICS. We hope you are pleased with your experience. However, if you are not fully satisfied, please refer to the details below for our policies on cancellations, returns, and refunds.

CANCELLATIONS

Cancellations will be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be accepted if the order has already been communicated to the vendors/merchants and they have started the shipping process.

Please note:

Perishable items like flowers and eatables are not eligible for cancellation requests.
However, refunds or replacements can be issued if the customer establishes that the quality of the delivered product does not meet expectations.

RETURNS

If you wish to return an item, please ensure it is postmarked within 7 days of the purchase date. All items must be in new and unused condition, with all original tags and labels attached.

Return Process

To initiate a return, please email our Customer Service team at contactus@kuretics.com to receive a Return Merchandise Authorization (RMA) number. After receiving the RMA, securely place the item in its original packaging, include the proof of purchase, and mail it to the following address:

KURETICS
Attn: Returns
RMA #
Thokan no 4, Gali no 4, J Block, Abul Fazal Enclave J110
Okhla, Delhi 110025
India

A prepaid shipping label may be included with your package. In such cases, KURETICS will cover return shipping costs.

Exceptions

For defective or damaged products, please contact Customer Service within 7 days of receipt to arrange a refund or exchange.

Note: A 3% restocking fee may apply for returns.

REFUNDS

After receiving and inspecting your returned item, we will process your refund or exchange. Please allow 6-8 business days for the refund to be processed to your original payment method, with credit reflecting in 1-2 billing cycles, depending on your bank or credit card provider.

For items under a manufacturer’s warranty, please contact the manufacturer directly for support.

QUESTIONS

If you have any questions concerning our cancellation, return, or refund policies, please contact us at:

📞 +91 7347440766
📧 contactus@kuretics.com

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